What Should I Do If There is a Recall for my Vehicle?

Despite every attempt to avoid any disruption after the production of vehicles, at some point, an auto manufacturer is left with no other choice but to issue a safety recall. And, when a recall letter is received, it's only natural to have concerns. You should not panic, but you absolutely should take it seriously. Recalls are important to keep you and your passengers safe, as well as everyone else on the road. Make sure that the letter has the correct information, such as your name and the correct vehicle. The details about the recall will be provided to you, which includes the reason for the recall, the parts affected, and it may include a warning, if applicable. You should read the important information thoroughly, and if there are any interim safety guidance within the letter, be sure to follow them completely. There could be specific instructions to stop driving your vehicle and you should adhere to the time frame established. Be sure to retain a copy of the letter for your records and any subsequent information that you receive.

The recall letter will also advise you to contact the nearest authorized dealer, and you should contact Van Subaru to make an appointment. It's important that you schedule an appointment in a timely manner and keep the appointment. Be sure to bring the recall letter with you. A recall can occur for a wide range of safety reasons, which are typically minor, but it can also include a critical component. If that causes additional concern, you should not hesitate to reach out to our service center for further clarification. Our staff not only has all the specific details about the recall, but they also can provide you with further information about the safety of your vehicle.

Do I Have to Pay for Recall Repairs?

All recall-related costs are covered by Subaru, which includes replacement parts if needed. Although the recall is completed free of charge, it is possible that a repair could become necessary that is outside of the recall and result in an out of pocket expense.

Van Subaru knows how important your safety is and we're prepared to answer any questions, as well as provide recommendations or feedback to ensure that the recall is completed in a way that keeps you safe! More than likely, you probably have a lot of questions and concerns about having a recall completed, and we completely understand. Do not hesitate to let us know how we can help.